Description
Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.Duration
6-months
Level
FoundationalWho Should Attend?
This course is ideal for professionals who want to effectively manage interactions with difficult people and maintain a positive work environment.Credits
1.2 CEU'sLearning Outcomes
Provide a definition of a difficult person. Determine your personality and behavior style. Determine your communication style. Determine your listening style. Understand how filters in life affect listening. Deal effectively with criticism. Recognize conflict-inducing behaviors. Analyze your assertive responses. Use a six-step technique to develop assertive responses. Identify the eight types of difficult people. Identify the four quadrants that encompass the eight types of difficult people. Identify the strengths and weaknesses of each quadrant. Identify positive strategies for dealing with people.
