Description:
ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
Duration:
2 days
Level:
Foundational
Who Should Attend?
This course is designed for anyone who would like a foundational understanding of IT service management, its key principles, and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
Credits:
1.2 CEUs
Learning Outcomes:
- Define ITIL and its key concepts.
- Identify the components of the ITIL framework.
- Analyze the ITIL guiding principles.
- Identify the components and functions of the ITIL Service Value System (SVS).
- Analyze the key ITIL management practices.
- Define the general, service, and technical management practices of ITIL.
Available only for Private Group Training
Other Recommended Courses:
- Project Leadership (PGMT8010)
