Description
Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.Duration
6-months
Level
FoundationalWho Should Attend?
This course is perfect for professionals who want to excel in customer service by mastering effective communication skills.Credits
1.2 CEU'sLearning Outcomes
Explain the relationships between effective communication and quality service. Apply effective listening skills to your interactions with customers. Apply effective communication skills to your interactions with customers. Identify effective responses to difficult situations. Handle requests, problems, and complaints in a professional manner.
