Description
Conflict is inevitable, but transforming it into positive outcomes is a skill. Learn how to shape even the most difficult circumstances into satisfying, win-win experiences. Discover a wide variety of proven constructive approaches that lead to productive resolutions and teaching moments. Develop the tools for quickly analyzing and responding to difficult situations and share them with your team to make conflicts approachable and productive.Duration
6-months
Level
FoundationalWho Should Attend?
This course is perfect for professionals who want to master the art of transforming conflict into positive outcomes. If you’re ready to make conflicts approachable and productive, this course is for you.Credits
1.2 CEU'sLearning Outcomes
Recognize attitudes and behaviors that create conflict. Analyze conflict situations and select appropriate strategies to resolve the differences. Resolve conflict with constructive confrontation and resolution skills. Anticipate and prevent conflict. Create conditions that encourage cooperation.
